Our Delivery

Self Pick Up

You're always welcome to collect your order directly from our office. We'll be happy to greet you in person and, if you're interested, introduce you to our full range of products available for purchase. It's a great opportunity to experience the quality of our selection firsthand and see the care we take in storing our wines and glassware.

Our office address: Brügglistrasse 11B, 8852, Altendorf, Switzerland

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Delivery across Switzerland

From our cellar to your doorstep — we deliver our wine, glassware and accessories anywhere in Switzerland with care and efficiency. Enjoy fast dispatch, breakage-safe packaging, and flexible delivery options tailored to your needs. 

To view the approximate delivery times to your city please refer to the table below. If your city is not listed in the table below, you can estimate the approximate delivery time by referring to the nearest listed location.

*Please note that delivery times may be affected by public holidays or unforeseen circumstances.

Our Return Policy

Last Updated: 14.08.2025

At Amelie World, we want you to be delighted with your purchase. If you are not fully satisfied, our return policy ensures a smooth process for eligible returns and refunds.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery or in-store purchase.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • You must provide proof of purchase (order confirmation or receipt).
  • Certain products cannot be returned for hygiene and safety reasons, including:
    • Opened wine bottles
    • Used wine glasses or decanters
    • Personalized or custom-made products

2. Damaged or Faulty Items

If your order arrives damaged or defective:

  • Please contact us within 48 hours of delivery with photos of the damaged product and packaging.
  • We will arrange a replacement, exchange, or refund at no extra cost.

3. How to Return

  1. Contact Us: Email us at [your email] or call [your phone number] with your order details.
  2. Approval: We will confirm if your item is eligible for return and provide instructions.
  3. Shipping:
    • For online orders: Pack items securely and ship to [your return address].
    • For in-store purchases: Return items directly to our shop in Stäfa.
  4. Costs:
    • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of approval or rejection.
  • Approved refunds will be processed within 10 - 20 business days via the original payment method.

5. Exchanges

  • We are happy to exchange items for a different model, size, or product of equal value.
  • Exchanges are subject to stock availability.

6. Contact Us

If you have any questions about our return policy, please contact:

📍 Bruegglistrasse 11b, CH-8852 Altendorf

📧 Email: Info@amelieworld.com

📞 Phone: +41763206000