General terms and conditions
These General Terms and Conditions ("GTC") apply to participation in events as well as the sale of products and services by Amelie Group AG. By registering for an event, purchasing a ticket, or ordering products, the customer accepts these GTC.
Events
Registration, Payment, and Cancellation
- Registration for an event or purchase of a ticket is binding via the specified registration channels. The participation fee must be paid immediately after registration or within the specified payment period. The right to participate is granted only upon receipt of payment.
- Cancellation: Ticket purchases can be canceled up to and including 7 calendar days before the event with a full refund. After this period, refunds are excluded.
- Ticket Transfer: A ticket can be transferred to another person up to 48 hours before the event, subject to prior agreement with the organizer.
Organizer’s Regulations, Validity, and Changes to the Event
- The organizer’s regulations (safety requirements, age and other entry restrictions, etc.) must be followed. Any misuse of tickets is prohibited. The ticket buyer must ensure that the ticket is protected from misuse (e.g., unlawful copying, altering, or printing by unauthorized persons). The QR code and/or barcode must be machine-readable.
- No Right to Return or Exchange: Returning or exchanging tickets is generally excluded.
- Postponements: If events are postponed, tickets remain valid for the new event date.
- Cancellation by the Organizer: If an event is canceled by the organizer, the participation fee will be fully refunded. Alternatively, the ticket buyer may rebook for an equivalent event. Further claims, especially for damages, are excluded.
Sale of Products
Business Terms & Pricing
- Professional and Export Customers: Prices are exclusive of VAT.
- Private Customers: Prices are inclusive of VAT.
- Minimum Order Value:
- Export Customers: 3,000 CHF
- Professional Customers: 1,000 CHF (Orders below this amount: 50 CHF surcharge)
- Private Customers: 500 CHF (Orders below this amount: Shipping costs apply)
Availability & Order Acceptance
- Orders are subject to availability.
- The seller reserves the right to impose quantity limits or refuse orders.
Payment & Reminder Procedure
- Payment Terms: Vary depending on customer type and order history.
- Reminder Procedure in Case of Payment Default:
- First Reminder: No fee, 7-day payment period.
- Second Reminder: 20 CHF reminder fee, payable within 7 days.
- Third Reminder: 60 CHF reminder fee, payable within 10 days.
Returns & Liability
- Handmade Products may have slight variations.
- Returns: Unused items may be returned within 14 days.
Data Protection & Account Security
- Protection of personal data within the scope of order and ticket management.
- No resale of personal data without explicit consent.
- Security: Online accounts are subject to strict data protection requirements.
Disclaimer of Liability
- Participation in events is at the participant's own risk.
- No liability for damages unless caused by gross negligence or intent by the organizer.
- IT Systems: No liability for disruptions, interruptions, or overloads.
- Unlawful System Interference: Liability is excluded unless gross negligence or intent is proven.
Intellectual Property
- All content, trademarks, and intellectual property rights exclusively belong to Amelie Group AG.
Jurisdiction & Applicable Law
- Swiss law applies.
- The place of jurisdiction is Schwyz.
Changes to the GTC
- Changes to these GTC may be made at any time.
- Customers are encouraged to check the current version regularly.